Conspiracy of Bureaucracy

I can swear to you this country doesn't want me to get my passport.
I would gladly let that thief have all the cash that was in that bag and even the souvenir t-shirts that we just bought if he could just return the passports. It's really not worth all the hassle to get them back.
We applied for the passports right after Christmas. So far, it's been 3 weeks.
The thing is, it seems quite straightforward really. Our passports got stolen. We apply for a new one, bringing along relevant documentation - identification card, birth certificate, old passports. BUT, if you were born before Malaysian independence in 1957, you need to have a certificate of citizenship. Apparently back then there was a clause that if your father has the certificate, then his children are automatically counted as citizens too. Apparently they got rid of that clause a while back. So, my mum - with her IC, birth cert and old passports - is an uncertified citizen of Malaysia.
Not only that, they can't process everything at the same place.
i rue the day they moved into the fancy offices in Putrajaya.

Road leading to the main street (i think). Putrajaya is humongous. And the signs are terribly confusing.

The bridge is pretty impressive too. So grand while you're driving in. Imagine it would be pretty at night.

Don't get me wrong. It's probably one of the latest greatest testaments to Malaysian architecture. (although the streets are very confusing. you don't know which part you can drive on and which part you can walk on)
However, first class facilities, third class service.
We have been shuttled around - immigration office in Damansara --> Citizenship Department in Putrajaya --> Identity Card Office in Putrajaya --> Citizenship Department in Putrajaya..
You get the idea.
One of the headlines in the newspaper today was that In the future, passports can be processed in 2 hours with your Identity Card. Farking minister has to crack that joke at us too.
What i don't get is that the new identity card is meant to be super up-to-date - containing all your details, even health records and bank details in the future. The government spent millions converting everyone's card to this new fandangled technology - so that the public has a multipurpose card for security and convenience. Mum shows it to them to verify she's Malaysian and it's not enough. Not even with a birth certificate.
Look who doesn't trust their own technology.
Farking bastards. And they have the audacity to plant the hope that we can get stuff settled quickly. I honestly thought we could go for the interview at the immigration department today (to make sure we're not selling our passports on the black market) but now that they've processed the application for my mum's citizenship, she has to wait another week for them to PRINT OUT A FARKING CERTIFICATE AND GET IT SIGNED.
With such "efficiency" it's a wonder that our country can progress at all. What wasted hours just driving around sorting out meaningless red tape. Anyone who lives here can agree that it's not just when you lose your passport. Should i even mention the number of times he's been on his minum break when we call. Just once, cos when you call 2 hours later the dude's still not back. Mind you he's already out at 10 am.
GGGGRRRrrrRRRrrRRr.......... think happy thoughts. Maybe next time we'll just have barcodes tattooed to our heads and save the trouble of having something to lose.
But they'd probably find some way to tell us we have to apply for a new head before they can verify the old one.
*snort*
i want to go to Phuket....